Practice Charter

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Practice and Patients’ Agreement

What we will do for you and what you can do to help us.


The Medical Practice

  • You will be treated with courtesy, respect and confidentiality.
  • Urgent problems will be seen the same day by whichever doctor is available.
  • The practice will try to minimise the wait for routine appointments.
  • We will ensure that the practice is fully accessible to the disabled.
  • Whenever possible you will be seen by the doctor of your choice for routine appointments.
  •  You will be seen as near to your appointment time as possible.
  • The practice will inform you of the services we provide, how to access them and information to help you be healthy.
  • We will process repeat prescriptions within two working days.


  • You have a responsibility to treat us with equal courtesy and respect.
  • Only request an urgent appointment when you feel it medically necessary.
  • If you cannot keep your appointment please let us know as soon as possible so that someone else may use it.
  • Please try to be flexible in choosing appointment times so that you can see the doctor of your choice.
  • Routine appointments are booked at 10 minute intervals and urgent appointments are booked at five minute intervals.
  • The surgery has the best facilities and you get the best care if we can see you here.
  • A prescription is not always helpful. Your pharmacist can give help and advice about medicines.