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Practice Charter

Practice And Patients’ Agreement

What we will do for you and what you can do to help us.

The Medical Practice

• You will be treated with courtesy, respect and confidentiality.

• Urgent problems will be seen the same day by whichever doctor is available.

• The practice will try to minimise the wait for routine appointments.

• We will ensure that the practice is fully accessible to the disabled.

• Whenever possible you will be seen by the doctor of your choice for routine appointments.

• You will be seen as near to your appointment time as possible.

• The practice will inform you of the services we provide, how to access them and information to help you be healthy.

• We will process repeat prescriptions within two working days.


• You have a responsibility to treat us with equal courtesy and respect.

• Only request an urgent appointment when you feel it medically necessary.

• If you cannot keep your appointment please let us know as soon as possible so that someone else may use it.

• Please try to be flexible in choosing appointment times so that you can see the doctor of your choice.

• Routine appointments are booked at 10 minute intervals and urgent appointments are booked at five minute intervals.

• The surgery has the best facilities and you get the best care if we can see you here.

• A prescription is not always helpful. Your pharmacist can give help and advice about medicines.

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