This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Charter

Practice And Patients’ Agreement

What we will do for you and what you can do to help us.

The Medical Practice

• You will be treated with courtesy, respect and confidentiality.

• Urgent problems will be seen the same day by whichever doctor is available.

• The practice will try to minimise the wait for routine appointments.

• We will ensure that the practice is fully accessible to the disabled.

• Whenever possible you will be seen by the doctor of your choice for routine appointments.

• You will be seen as near to your appointment time as possible.

• The practice will inform you of the services we provide, how to access them and information to help you be healthy.

• We will process repeat prescriptions within two working days.

Patients

• You have a responsibility to treat us with equal courtesy and respect.

• Only request an urgent appointment when you feel it medically necessary.

• If you cannot keep your appointment please let us know as soon as possible so that someone else may use it.

• Please try to be flexible in choosing appointment times so that you can see the doctor of your choice.

• Routine appointments are booked at 10 minute intervals and urgent appointments are booked at five minute intervals.

• The surgery has the best facilities and you get the best care if we can see you here.

• A prescription is not always helpful. Your pharmacist can give help and advice about medicines.



NHS ScotlandThis site is brought to you by My Surgery Website